Thank you for choosing RMI and for placing your trust in us. We view ourselves as an integral part of your healthcare team, and we are pleased to make ourselves available for any questions before, during, and after your visit. If you have questions regarding our financial policies, please contact our Billing Office at 810-244-3871, Monday & Tuesday 8:00 a.m. to 5:00 p.m, Wednesday through Friday 9:00 a.m. to 3:00 p.m.
Registration & Billing
In order to process claims on your behalf, we must have your insurance coverage information, the name of your employer, and your guarantor (another individual responsible for payment). Please bring your current insurance card with you.
- We will update and/or confirm the accuracy of this information at each visit.
- It is your responsibility to inform us, in a timely manner, of any changes to your billing information.
- If an insurance company denies payment for incomplete or wrong information, it is your responsibility to make payment in full.
- If your insurance requires a referral form or authorization, it is your responsibility to obtain this from your physician prior to your appointment.
- Please bring your driver’s license or other picture ID to your visit.
We will bill your insurance for services provided. Please be prepared to pay your co-pay (and any non-covered services) at the time of your visit. We will also collect all previous outstanding patient balances during the check-in process.
For insurances that we participate with:
We will bill the insurance company for you and accept the contracted payment rates. Insurance payment rates may include a portion to be paid by the patient. We will bill you for this portion, if applicable. If the insurer does not provide payment in full according to the contracted amount, the balance of charges is the patient’s responsibility.
For insurances that we do not participate with or “out of network provider” or “non-par provider”:
RMI performs services for patients whose insurance we do not participate with, or those who consider RMI an out-of network provider. We will provide you with a receipt and documentation so that you can request reimbursement by your insurance carrier. As a courtesy to our patients, we will submit claims to non-participating insurers or health plans. Payment in full is required and you are responsible for any amounts your insurance does not pay.
If we do not receive payment or rejection from your insurance company in a timely manner, we will transfer responsibility for the balance to you. We request your assistance in following up with your insurance company to resolve any non-payment issues.
Credit Cards: As an added convenience you can pay the balance of charges due after insurance payments on your credit card. You may authorize this in advance, or call the Billing Office directly when you receive your statement. RMI accepts Visa, MasterCard, Discover, American Express and Care Credit.
Self Pay: If you do not have insurance, we will offer a “time-of-service” discount. Click here to view time of service pricing. However, in order to receive this discount the entire amount must be paid on the day of your procedure.
Payment Plans: Depending on your balance, payment plans are set up for six or twelve months. You can mail monthly payments to us, or you can authorize the Billing Office to charge your credit card monthly until the balance is paid in full. Please talk to a Pre-Registration Office staff member at 810-244-7100 or 248-556-7079 (Metro Detroit) for details.
Additional Fees & Information
There will be a $25.00 fee assessed for all checks returned unpaid by banks.
There are fees for copying medical records, except when needed for the continuation of care. A legal release is required and a processing fee of $8.00 per page is assessed if additional copies are needed. A time frame of when the records will be ready (within 30 days) is provided when the request is made.
RMI maintains affiliations with all hospital and physician networks in the area to deliver superior patient care without being locked into one particular health system or plan. This independence is crucial to continue our leadership role in the medical community. As part of our commitment to bend over backwards to provide excellent service to patients and their physicians, we also participate in most health plans covering patients in our area. If you have questions regarding insurance coverage, we are happy to help.
If you are unsure of whether RMI accepts and/or participates with your insurance, please contact us at 810-244-3871.