We’re proud to share the experiences of the people we’ve had the privilege to care for. Their stories reflect our commitment to compassionate, personalized, and high-quality care. Read below to see how our team has made a difference in their lives.
Since day one I have been able to tell that RMI genuinely cares about the staff and patients. You can hear this care and empathy every time Dr. Hicks speaks about the company. I truly feel like I am home, and I look forward to many years to come.
I have been with RMI for 13 years. RMI has the best doctors. They are so caring and amazing! This is the only place I want my friends and family to have their imaging done because they care.
What brought me to RMI was the working environment and the friendliness of not only the staff but the patients. I have continued to stay here because working for RMI feels like family! I enjoy all of my coworkers and being there to help others in the community makes my heart extremely happy knowing that I can make a small difference in someone’s life. Not only do I enjoy working here, I recommend my family have their imaging done here. I hope to be here for many more years to come. Thank you for giving me such a safe, fun environment that has allowed me to grow as a person.
I’m able to apply my experience in meaningful ways and have a voice that drives real change. I enjoy improving workflows, supporting team development, and seeing both people and the company grow. It is exciting to work with leaders who embrace innovative processes and approaches. RMI values continuous learning, and I’m supported whenever I want to expand my skills. I work hard because I love what I do-and because the people here matter to me. I am a better person and a better manager because of the feedback and encouragement RMI provides. There’s never a dull moment, and that’s what keeps it exciting.
Why do you choose RMI?
The atmosphere, but mostly the staff.. I have only been here a little over a year and a half and I have a friendship with almost every member. Saying “my coworkers are like family” is how I would describe this job. I’ve been shown patience, understanding, and compensation when needed without feeling like a burden. I’m very thankful for this job.
Barb traveled from Wisconsin to our Lennon Road, Flint, office for a Rapid Screening Breast MRI.
Barb chose RMI because of our low-cost pricing and reputation. She was able to get her exam, reports, and CD of images the same day before flying back home.
“I chose RMI after doing my own research. Your provider is not going to know everything that’s out there. You can’t fault them for that. But you need to know what is out there and be your own advocate and do your own research. I really … like my doctor … she had no problem giving me a referral here.
Affordability is a huge issue and with a high deductible, what’s the point (of insurance)? It might be covered, but it’s not going to be paid for so it’s (only) going towards the deductible.
I think customer service at RMI is good … everything was done in a timely manner according to my appointment time. I chose to have a Screening Breast MRI done because, although I was not sure what my (breast tissue) density is, my sister has dense tissue. Also, knowing my family history, especially my mom’s side, I just wanted something more.”
Knowing your breast density is critical for knowing your risk for breast cancer. Higher density breast tissue makes it much more difficult to spot cancers on 2D mammograms. Barb was unaware of her density because Wisconsin only recently passed a law requiring density be included with mammogram reports. Read how RMI was involved in the passage of the breast density law in Michigan.
“Whatever tool we can use to catch breast cancer as quickly as we can means the outcome is going to be a whole lot better. My goal is to catch it at the DCIS Stage 0 (non-invasive cancer) if possible. So, I just wanted breast MRI as it gives me another screening option.”
Valerie is a three-time cancer survivor who has come to RMI for treatment over many years. She met Dr. Hicks in October 2016 during his observance of Breast Cancer Awareness Month.
“My experience has been wonderful – I’ve always been treated with love. RMI always treats me well, and (the technicians) compliment me.”
Surviving all that she has, Valerie says, means she has a mission. During her earlier rounds fighting breast cancer, she ran a survivor group appropriately titled “Faith, Hope and Love” for seven years at the Sylvester Broome Center in Flint. Today, with another round of cancer to fight, she is hoping to write a book about her life while attending support groups at area hospitals.
For Valerie, survivors need to give hope to newly diagnosed patients fighting cancer.“We give hope to other cancer survivors,” she said. “We’re still standing by the grace of God.”
“My very first mammogram wasn’t at RMI – it was at another center, and my experience was just awful. I left there bruised and stressed out. I told the tech that what she was doing was painful, but she was downright unkind. Needless to say, my doctor never sent me there again.
But when I went to RMI for the first time, my experience was as different as you could imagine. They have always taken very good care of me. I leave there without any pain or discomfort at all. It also means a lot to me that, whenever I go in for my mammograms or bone density tests, the staff always remembers me.
It’s been the same team for years at the Davison office, and they have always treated me with kindness, a smile, and a sense of humor.”
“My breast became very inflamed and large over a period of a few weeks. I went to my doctor, and she immediately suspected inflammatory breast cancer – a very rare condition. To confirm the diagnosis, I needed a mammogram, so my doctor referred me to RMI. Even though I didn’t have insurance, RMI told my doctor’s office to just have me come in anyway.
Although RMI didn’t charge me for the mammogram, I had no idea how I would pay for my cancer treatment. But one of RMI’s contacts in the medical community referred me to a little-known private organization that helps women with breast and cervical cancer get the coverage they need. I visited them for a 20-minute appointment, and an hour-and-a-half later they called me back with my insurance number! Fighting a rare form of breast cancer isn’t easy, but RMI helped me get the peace of mind of knowing the cost of my treatment is covered. Their knowledge of options for the uninsured has made a big difference for me.”
“I have come to RMI for different exams over the years. I have had basic X-rays, CTs, MRIs and mammograms. Each experience has been a great one! The staff is always friendly — I won’t go anywhere else for myself or my family.
Davison is where I go for my mammograms and have always felt so comfortable. They have the best waiting areas (just for women) that really make you feel at ease. I really feel more like I’m at a spa than an imaging center.
I was very unsure about having a mammogram the first time, but the tech I had was so nice I soon forgot I was even having one done. I work retail and have a different schedule on a weekly basis. RMI has always offered extended hours, making it easier for me to schedule these appointments.”
