Click here to access our patient portal or to pay a bill »
Thank you for choosing RMI and for placing your trust in us. We view ourselves as an integral part of your healthcare team, and we are pleased to make ourselves available for any questions before, during, and after your visit.
To schedule an appointment online, using our patient portal, click here »
If you are not yet a patient and wish to make an appointment, please find the RMI location closest to you and their phone number by clicking here.
If you have questions regarding your bill or our financial policies, please contact our Billing Office at (810) 244-3871.
Mon-Thurs: 8:00 am – 5:00 pm
Friday: 8:00 am – 12:00 pm
In order to process claims on your behalf, we must have your insurance coverage information, the name of your employer, and your guarantor (another individual responsible for payment). Please bring your current insurance card with you.
We will bill your insurance for services provided. Please be prepared to pay your co-pay (and any non-covered services) at the time of your visit. We will also collect all previous outstanding patient balances during the check-in process.
We will bill the insurance company for you and accept the contracted payment rates. Insurance payment rates may include a portion to be paid by the patient. We will bill you for this portion, if applicable. If the insurer does not provide payment in full according to the contracted amount, the balance of charges is the patient’s responsibility.
RMI performs services for patients whose insurance we do not participate with, or those who consider RMI an out-of network provider. We will provide you with a receipt and documentation so that you can request reimbursement by your insurance carrier. As a courtesy to our patients, we will submit claims to non-participating insurers or health plans. Payment in full is required and you are responsible for any amounts your insurance does not pay.
If we do not receive payment or rejection from your insurance company in a timely manner, we will transfer responsibility for the balance to you. We request your assistance in following up with your insurance company to resolve any non-payment issues.
As an added convenience you can pay the balance of charges due after insurance payments on your credit card. You may authorize this in advance, or call the Billing Office directly when you receive your statement. RMI accepts Visa, MasterCard, Discover, American Express and Care Credit.
If you do not have insurance, we will offer a “time-of-service” discount. Click here to view time of service (cash pay) pricing. However, in order to receive this discount the entire amount must be paid on the day of your procedure.
Depending on your balance, payment plans are set up for six or twelve months. You can mail monthly payments to us, or you can authorize the Billing Office to charge your credit card monthly until the balance is paid in full. Please talk to a Pre-Registration Office staff member at (810) 244-7100 or (248) 556-7079 (Metro Detroit) for details.
RMI maintains affiliations with all hospital and physician networks in the area to deliver superior patient care without being locked into one particular health system or plan. This independence is crucial to continue our leadership role in the medical community. As part of our commitment to bend over backwards to provide excellent service to patients and their physicians, we also participate in most health plans covering patients in our area. If you have questions regarding insurance coverage, we are happy to help.
If you are unsure of whether RMI accepts and/or participates with your insurance, please contact us at (810) 244-3871.